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FAQs

What is Pedalheads doing at Spring Break and Summer Camps this year with regards to health and safety and COVID?

For the summer of 2020, we created and implemented a robust and health safety plan that allowed us to operate at over 140 locations in North America. The result was we experienced zero cases of COVID transmission at any of our locations. For 2021, we will continue to implement these health and safety practices at all locations. Here are some of the ways we work to keep everyone at our programs healthy and safe:

  • Use of equipment to support physical separation and define specific spaces/areas for campers, parents, and classes
  • Campers and instructors staying together in their small classes (learning groups or cohorts) for the week and not mingling classes
  • "Keep It Clean Stations" at every camp to help support enhanced hand washing, general hygiene, and routine facility cleaning of high-touch surfaces
  • Proper washing of hands before snack or meal breaks and as a normal part of bathroom/restroom breaks
  • Daily health screen for every family and staff upon arrival at camp
  • Contactless sign-in and sign-out procedures
  • PPE as required by local/regional health authorities
  • Limited sharing of equipment and teaching aids between classes and instructors, and any shared items will be separated out for cleaning before next use
  • Staggered snack breaks
  • Signage and communication at camp regarding physical distancing and other camp reminders with regards to COVID
  • One parent per child for drop off and pick up

For specific details pertaining to your region and program please click here

Updated Jan 14, 2021

What COVID-19 Health & Safety protocols have you implemented for your swim lessons?

Physical distancing of children & individual class groups

In order to protect children and staff, we are utilizing multiple measures to maximize health and safety at camp:
  • Utilizing toys that encourage individual play.
  • Tot docks with railings and lane ropes to support physical separation and to define specific spaces for individual swimmers and classes.
  • Signage and communication at pools regarding social distancing, provision of supplies for hand hygiene and respiratory etiquette.
  • Personal Protective Equipment worn by instructors to provide protection when physical distancing cannot be maintained. Swimmers will not be required to wear PPE.
  • Limited number of classes and participants at a time.
  • Beginner levels (Otter, Salamander, Sunfish, Swim Kids 1) will have a reduced ratio of either 2:1 or 3:1, depending on each class.
  • Actual lesson time will be 50 minutes in length to properly exercise physical distancing at pick up.

Limited building access

  • One parent per child will be allowed for drop off and pick up.
  • For Arbutus pool, the viewing deck is open for all parents – chairs will be spaced out and all parents must wear a mask while viewing. (this is subject to change at any time)
  • For Fitness 2000 and Richmond River Club pools, the viewing deck is open for parents of kids in the Sea Otter level and under only – chairs will be spaced out and all parents must wear a mask while viewing. (this is subject to change at any time)
  • There will be limited access to the change rooms and showers after class only, with a maximum of 2 families allowed in each at a time. Please arrive dressed and ready to swim. Because our change rooms are high-contact areas, use of the facility will be at the families’ discretion. There will be a disinfecting station available for use in the change rooms, however we still highly encourage swimmers to use the wrap-and-go method (change in your vehicle and shower at home). The toilets will remain open throughout the pool session.

Enhanced hand washing protocols & facility cleaning

  • Hand sanitizer – will be sprayed to all staff and swimmers prior to entering the swimming pool.
  • Instructions for campers and staff on how to cover mouth/no touching of face.
  • Proper handwashing will be required after all bathroom use.
  • Regular cleaning of high-touch surfaces.
  • During the lesson, each swimmer is given their own basket of individual toys and pool supplies. All pool equipment, supplies and toys used during the lesson will be disinfected at the end of each class.

Health checks for campers & staff

Daily health screen for staff.

Parent self assessment of child using Pedalheads Swim Covid Health Check:

Please assess your child using the Pedalheads Swim Covid Health Check within 8 hours prior to your child’s swimming lesson.

  1. Does the swimmer have any of the following key symptoms of illness?
    • Fever
    • Chills
    • Cough or worsening of chronic cough
    • Shortness of breath
    • Loss of sense of smell or taste
    • Diarrhea
    • Nausea and vomiting
  2. Has the swimmer returned from travel outside Canada in the last 14 days?
  3. Is the swimmer a confirmed contact of a person confirmed to have COVID-19?

If you answered "YES" to one of the questions included under ‘Key Symptoms of Illness’ (excluding fever), the swimmer should stay home for 24 hours from when the symptoms started. If the symptom improves, the swimmer may return to lessons when they feel well enough. If the symptom persists or worsens, seek a health assessment.

If you answered "YES" to two or more of the questions included under ‘Key Symptoms of Illness’ or the swimmer has a fever, seek a health assessment. A health assessment includes calling a physician or nurse practitioner, or 8-1-1. If a health assessment is required, the student should not return to lessons until COVID-19 has been excluded and symptoms have improved.

If you answered "YES" to questions 2 or 3, use the COVID-19 Self-Assessment Tool to determine if the swimmer should seek testing for COVID-19. If a COVID-19 test is not recommended by the health assessment, the student can return to lessons when symptoms improve and they feel well enough but only after 14 days of self isolation.

Promotion of "stay at home" if feeling ill or exhibiting any symptoms.

Drop-off and pick-up procedures

  • Specified lanes will be identified for drop off and pick up for families to line up in while maintaining physical distancing.
  • For Arbutus pool, the main entrance is closed. Please follow the signage to the temporary entrance.
  • For River Club pool, entrance will be through the back door. Please follow the signage for check-in.
  • For Fitness 2000, entrance will be through the main gym doors, but please line up in the hallway to be checked in.
  • For Jericho Pool, entrance will be through the main doors. Please follow the signage for check-in.

Updated on Nov 17, 2020

What is your cancellation and change policy?

Please visit our policies page.

Updated Jan 29, 2021

What Age Can I register and how long are your camps?

Bike

  • 45-minute Parent and Tot – Turning 2 in the calendar year
  • 1.5-hour Balance Biker and Trikes ‘N’ Trainers – Turning 3 in the calendar year
  • 3-hour half-day camp – Turning 4 in the calendar year *
  • 7-hour all-day camp – Turning 4 in the calendar year *
  • 7-hour Bike+Sport camp – Turning 4 in the calendar year *
  • 6-hour Bike+Swim camp – Turning 4 in the calendar year

Trail

  • 3-hour half-day camps – ages 4 to 12 (See Trail)

Swim

NOTE: all classes are currently 5 to 10 minutes shorter than normal to accommodate COVID-19 Health & Safety protocols

  • 30-minute Parent and Tot (Starfish to Sea Turtle) – 4 months and up
  • 30-minute Sea Turtle+ - Ages 2–3
  • 1-hour preschool lessons (Sea Otter to Whale) – Turning 3 in the calendar year
  • 2-hour Swim camp (select availability) – Turning 3 in the calendar year
  • 1-hour Swim Kids lesson – Turning 6 in the calendar year
  • 1.5-hour Swim Kids levels 8-10 - Turning 6 in the calendar year
  • 6-hour Bike & Swim camp – Turning 4 in the calendar year

Sport

  • 3-hour half-day camp – Turning 4 in the calendar year *
  • 7-hour Bike & Sport camp – Turning 4 in the calendar year *

* Exception to the above – To comply with Ontario camp legislation, kids registering for any of our half-day, all-day, or combo camp options in Ontario are required to be age 4 by the first day of camp. If they are turning 4 in the calendar year, but not age 4 by the camp start date, they can still participate in half day camps but must be accompanied by a caregiver for the duration of the program. For questions regarding this policy, please contact us at info@pedalheads.com or at 1.888.886.6464.

Updated Jan 29, 2021

What if I put my child in the wrong level?

Bike & Trail

When children arrive on site in the wrong level, our staff will do our best to accommodate them and move the kids into a more appropriate level or class. Regardless of the level we will always strive to provide additional support to challenge your child through the entirety of the program. If you have any concerns about this, be sure to chat with the on-site manager (in green) during your camp or call our office at 1.888.886.6464.

Swim

We run our programs with split classes, so we’re often able to accommodate one level change. To ensure the best experience for all children, we don’t overbook classes. That said, we’ll do our best to switch your child accordingly; or if that isn’t possible, we’ll challenge your child within the group you registered them for.

Sport

Our sport program is two levels and based on age, so we can easily accommodate a move up or down.

Updated Jan 29, 2021

Where are your camps located?

We are in several cities in British Columbia, Alberta, Ontario, Quebec, Washington, Oregon, California, Colorado, and Illinois. We are opening new locations in the Boston and Washington DC areas in 2021! Visit our Register page to discover a location near you.

Bike

Canada
Alberta
  • Airdrie
  • Calgary
  • Edmonton
  • Okotoks
  • Sherwood Park
  • Spruce Grove
  • St. Albert
British Columbia
  • Burnaby
  • Coquitlam
  • Delta
  • Kelowna
  • Sherwood Park
  • Spruce Grove
  • St. Albert
British Columbia
  • Burnaby
  • Coquitlam
  • Delta
  • Kelowna
  • Langley
  • North Vancouver
  • Richmond
  • Surrey
  • Vancouver
  • Victoria
  • West Vancouver
Ontario
  • Ajax
  • Barrie
  • Burlington
  • Hamilton
  • Kitchener-Waterloo
  • London
  • Markham
  • Milton
  • Mississauga
  • Newmarket
  • Oakville
  • Ottawa
  • Richmond Hill
  • Thornhill
  • Toronto
  • Vaughan
  • Whitby
  • Woodbridge
Quebec
  • Montreal
  • Saint-Laurent
  • West Island
USA
California
  • Los Angeles
  • Manhattan Beach
  • San Francisco
Colorado
  • Denver
  • Boulder
  • Broomfield
  • Highlands Ranch
Illinois
  • Chicago
  • Evanston
Oregon
  • Portland
  • Beaverton
  • Lake Oswego
  • Hillsboro (TBD)
Massachusetts
  • Boston (TBD)
  • Cambridge (TBD)
  • Brookline (TBD)
  • Newton (TBD)
Washington
  • Bellevue (TBD)
  • Bothell (TBD)
  • Edmonds (TBD)
  • Kirkland (TBD)
  • Mercer Island
  • Redmond
  • Sammamish
  • Seattle
  • Shoreline
Washington DC
  • TBD

Trail

Please visit our Trail page

Sport

Please note that our Sport programs are on hold for 2021 but will return for 2022

Swim

We have five pools in Vancouver, Richmond and Burnaby, British Columbia. We have another pool opening in Spring of 2021 at Park Royal Mall, West Vancouver. Visit our Register page to discover a location near you.

Updated Jan 29, 2021

My Child has special needs. Can we enroll?

Joyful activity is for everyone! We would love to have your child at camp. We take great pride in being an inclusive program. That said, we do not provide our instructors with training to work with children with special needs. To ensure all children in the class are receiving the necessary support, it is required that they attend with an aide. Please clearly indicate your child’s history and applicable notes during your registration or give the office a call to explain your situation.

In order to ensure a safe and positive experience for all children, if a child requires special attention but attends without an aide, we’ll request that a parent or caregiver participate in class with them. If this is not possible, we will ask the family to supply an aide for the child to attend in another week.

Children of varying abilities are invited to join a group or private lessons, depending on their specific needs and learning styles. Please do not hesitate to contact us for more information about the options available.

Updated Jan 29, 2021

What happens when it rains or is incredibly hot or humid?

We run rain or shine! That said, we take precautions to ensure the kids are safe given the weather.

For Hot and Humid Days

Regular water breaks (10- to 20-min intervals) Regular shade breaks for snack time and for off-bike skill practice, like safety training. In the event of a heat advisory, we may move inside to do bike safety activities or group games designed to continue improving the biking safety knowledge and awareness of the children.

For Rainy Days

If it looks like it is going to rain, please send your child with the following:

  • Rain gear
  • Gloves
  • Boots
  • Extra set of clothes in a plastic bag

There is no indoor riding space, so all children will be riding outside. In the event of a particularly bad storm, we may opt to set up bike safety activities, practice off-bike s kills, or other fun games undercover as a break from the weather.

Updated Jan 29, 2021

What is your Air Quality policy?

Air Quality Policy & Action Plan

Air quality issues have become an increasing concern for all of us. Unfortunately, we cannot know for certain when and how changing air quality will impact our camp operations. We understand that scheduling a camp for your child is a significant commitment, and you’d rather not have to make alternative plans last minute. We also understand that your child’s safety is your number-one concern, as it is ours.

Please click here for the details of our Policy and Action Plan.

What do I need to bring to camp/lessons?
  • Bicycle
  • Properly fitted bike helmet
  • Water bottle and snack (please NO NUTS, as we are a nut-aware camp)
  • Mosquito repellent, rain gear, and/or sunscreen (weather dependent)
  • Small backpack to hold all belongings
  • Appropriate footwear for cycling
  • Comfortable clothes for a day of physical activity

All-day campers also need to bring a lunch, extra snacks, and a change of clothes.

Download the parent handbook for more detailed information.

Trail

Additional items are required for our TRAIL program camps: see the requirements section on the Trail page

Swim

  • Towel
  • Googles
  • Change of clothes or wrap and go option
  • Previous report card
  • Bag for belongings

Sport

  • Water bottle and snack (please NO NUTS, as we are a nut-aware camp)
  • Sunscreen, hat, and/or rain jacket (depending on weather)
  • Running shoes
  • Athletic clothing (must be suitable for running, jumping, and kicking)

Updated Jan 29, 2021

How do I know what size bike to bring?

Biking specifications vary depending on your child's skill level. For all bikes, they should be structurally sound with no broken parts or wires that may impair safety. Check the brakes and the steering of your child’s bike before coming to camp. Special tips for shopping for beginners (Level 1 & Level 2):

  • Do not buy a bike they will "grow into"
  • While sitting on the seat, feet should be flat on the ground
  • Foot brakes are easier than hand brakes for smaller children

Older kids who know how to ride may want to explore a bike with gears, which is necessary if they wish to participate in Level 5 or Level 6 or our Pedalheads Trail Levels 2, 3, & 4.

Updated Jan 29, 2021

My child has a medical condition

Your child’s health and safety are of paramount importance to us. Please let us know if your child has any medical concerns. Small or large, significant or possibly irrelevant, we want to know. It’s always best to have more knowledge of everyone’s history.

We also ask for an emergency phone number in the off-chance that we need to make a call.

Updated Jan 29, 2021

Do you have bike storage or can I leave my bike overnight?

Pedalheads does not have bike storage and recommends bringing your bike to camp and back home each day. If you decide to lock up your child’s bike on or near our site, we cannot be held responsible for lost, stolen, or damaged property.

Updated Jan 29, 2021

Do you offer multi-child or sibling discounts?

We do not currently offer any multi-child or sibling discounts.

Updated Jan 29, 2021

What if I miss a class?

Bike, Trail & Sport

Given the short duration of our camps, we do not offer make-up classes for these camps.

Swim

You may schedule up to one make-up lesson. Due to the busy nature of our pools, make-up classes are not guaranteed and are based on availability. Please note, the make-up class must be completed within the session as they do not transfer to new sessions. Private students who would like to make up a missed class will do so in regular group classes.

To book a SWIM make-up class, please give our office a call at 604.874.6464 during the week you are interested in booking in. We schedule make-up classes on a weekly basis to ensure all families have a fair chance of completing the make-up class.

Updated Jan 29, 2021

Our Commitment to Equity, Diversity, and Inclusion

Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that the presence of many voices from a variety of racial, cultural and religious backgrounds, political beliefs, ages, sexual identities and orientation, socio-economic backgrounds and physical and cognitive abilities will make our programs and workplaces richer for all.

Equity, diversity and inclusion are rooted and imbedded in our mission, vision and values. We are committed to listen, learn and challenge the status quo to both build stronger, more empathetic teams and to celebrate how we walk through the world as individuals. We recognize that this commitment is continually evolving and strive to refine our policies, training and programs to reflect what we have learned.

Updated Apr 14, 2021

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