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FAQs

1) What do I need to bring?

Bike

All-day campers also need to bring a lunch, extra snacks, and a change of clothes.

Download the parent handbook for more detailed information.

Additional items for trail riding camp:

Swim

Sport

2) What age can I register and how long are your camps?

Bike

Swim

Sport

*Exception to the above - Due to the Ontario camp legislation, kids registering for any of our half-day, all-day, or combo camp options in Ontario are required to be four by the first day camp starts. If they are three and turning four in the calendar year, kids can participate in camp if they are accompanied by a caregiver for the duration of the program. For questions regarding this new policy, please contact us at info@pedalheads.com or at 1.888.886.6464.

3) What if I put my child in the wrong level?

Bike

When children arrive on site in the wrong level, our staff will do our best to accommodate them and move the kids into a more appropriate level or class. Regardless of the level we will always s trive to provide additional support to challenge your child through the entirety of the program. If you have any concerns about this, be sure to chat with the on-site manager (in green) during your camp or call our office at 1.888.886.6464.

Swim

We run our programs with split classes, so we’re often able to accommodate one level change. To ensure the best experience for all children, we don’t overbook classes. That said, we’ll do our best to switch your child accordingly; or if that isn’t possible, we’ll challenge your child within the group you registered them for.

Sport

Our sport program is two levels and based on age, so we can easily accommodate a move up or down.

4) Where are you located?

Bike

We are in several cities in British Columbia, Alberta, Ontario, Quebec, Washington, Oregon, California, Colorado, and Illinois. Visit our Find a Camp page to discover a location near you.

Swim

We have four pools in British Columbia (Vancouver and Burnaby). Visit our Find a Camp page to discover a location near you.

Sport

We can be found in select locations where we run our bike programs, specifically in British Columbia, A lberta, Ontario, and Washington. Visit our Find a Camp page to discover a location near you.

5) My child has special needs. Can we still enroll?

Joyful activity is for everyone! We would love to have your child at camp. We take great pride in being an inclusive program. That said, we don’t provide our instructors with training to work with children with special needs. To ensure all children in the class are receiving the necessary support, it’s required that they attend with an aide. Please clearly indicate your child’s history and applicable notes during your registration or give the office a call to explain your situation.

In order to ensure a safe and positive experience for all children, if a child requires special attention but attends without an aide, we’ll request that a parent or caregiver participate in class with them. If this is not possible, we will ask the family to supply an aide for the child to attend in another week.

Children of varying abilities are invited to join a group or private lessons, depending on their specific needs and learning styles. Please do not hesitate to contact us for more information about the options available.

6) What happens when it rains or is incredibly hot or humid?

We run rain or shine! That said, we take precautions to ensure the kids are safe given the weather.

For Hot and Humid Days

Regular water breaks (10- to 20-min intervals) Regular shade breaks for snack time and for off-bike skill practice, like safety training. In the event of a heat advisory, we may move inside to do bike safety activities, bike-related crafts, or group games designed to continue improving the biking safety knowledge and awareness of the children.

For Rainy Days

If it looks like it’s going to rain, please send your child with the following:

There is no indoor riding space, so all children will be riding outside. In the event of a particularly bad storm, we may opt to set up bike safety activities, practice off-bike skills, or other fun games undercover as a break from the weather.

7) What if my child has medical concerns?

Your child’s health and safety are of paramount importance to us. Please let us know if your child has any medical concerns. Small or large, significant or possibly irrelevant, we want to know. It’s always best to have more knowledge of everyone’s history.

We also ask for an emergency phone number in the off-chance that we need to make a call.

8) How do I know what size bike to bring?

Biking specifications vary depending on your child's skill level. For all bikes, they should be structurally sound with no broken parts or wires that may impair safety. Check the brakes and the steering of your child’s bike before coming to camp.

Special tips for shopping for beginners (Level 1 Newbees & Level 2 Advanced Newbees):

Older kids who know how to ride may want to explore a bike with gears, which is necessary if they wish to participate in Level 5 Gearheads and up, or our Pedalheads Trail Riding intermediate levels.

9) Do you have daily bike storage, or can I leave my bike overnight?

Pedalheads does not have bike storage and recommends bringing your bike to camp and back home each day. If you decide to lock up your child’s bike on or near our site, we cannot be held responsible for lost, stolen, or damaged property.

10) Do you offer multi-child or sibling discounts?

Unfortunately, we do not offer any multi-child or sibling discounts currently.

11) What if I miss a class?

Bike

Given the short duration of our camps, we do not offer make-up classes for our bike camps.

Swim

You may schedule up to one make-up lesson. Due to the busy nature of our pools, make-up classes are not guaranteed and are based on availability. Please note, the make-up class must be completed within the session as they do not transfer to new sessions. Private students who would like to make up a missed class will do so in regular group classes.

To try to book a make-up class, please give our office a call at 604.874.6464 (toll free: 1.888.886.6464) during the week you're interested in booking in. We schedule make-up classes on a weekly basis to ensure all families have a fair chance of completing the make-up class.

Sport

Like our bike camps, given the short duration of our camps, we do not offer make-up classes for our sport camps.

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